Five Musts for Excellent Customer Service

We’ve been talking about customer service this month in our Tuesday Tips.  Customer Service is one way your business can stand out.  And excellent customer service always adds to your bottom line.  Customer service is people serving people….treating people the … Continued

Statements to Avoid and Positive Solutions

Exceptional customer service can be demeaned when using language that is off-putting to customers. Here’s a list of statements to avoid, balanced with what to say instead.   I can’t – offer a positive alternative such as what you can … Continued

Customer Service Facts You Can’t Afford to Ignore

Dissatisfied customers tell on average 10 other people. Satisfied customers tell on average 5 people 78% of consumers have bailed on a transaction or not made an intended purchase because of poor customer service. Source: American Express Survey, 2011 Loyal … Continued

1 2 3 4 40